ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. With customers switching from channel to channel, being able to transform disparate touchpoints into cohesive customer service is a must.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

Russel Lolacher

JUNE 15, 2021

— Shep Hyken (@Hyken) May 16, 2021. — Stephanie Thum, CCXP #CX (@stephaniethum) May 20, 2021. — LeslieO (@LeslieO) May 16, 2021. Business units with engagement and connection scores in the top 25% had 10% stronger customer metrics. It got a little magical. For example: The customer has choices.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Can you track customer metrics with that tech? Source: Keap.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Can you track customer metrics with that tech? Source: Keap.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8