InMoment XI

FEBRUARY 3, 2022

It doesn’t matter what channel or touchpoint, your customers and employees should have a sense of consistency every time they interact with your brand. We asked Gen Z consumers about whether they used an influencer code to make a purchase in 2021, and if they are likely to use influencer discount codes in the upcoming year.

Employee Experience 529

Employee Experience Brands Social Media Customer Experience 529

C Space

DECEMBER 2, 2021

Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. How have these events affected your brand strategy??.

Innovation 52

Innovation Automotive Fashion Social Media 52

Russel Lolacher

JUNE 15, 2021

— Shep Hyken (@Hyken) May 16, 2021. — Stephanie Thum, CCXP #CX (@stephaniethum) May 20, 2021. — LeslieO (@LeslieO) May 16, 2021. Employees feel less connection and belief in the corporate vision/mission = diminished brand value. It got a little magical. For example: The customer has choices.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. With customers switching from channel to channel, being able to transform disparate touchpoints into cohesive customer service is a must.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52