2021 Call Recording Customer Journey Mapping Omnichannel 
Interactions
JANUARY 7, 2021
will have lasting effects and drive increased demand and expectations for highly effective, always-on, omnichannel access to customer care. The increase in customer voice calls during the Covid-19 period has also prompted enterprises to shift their investments towards digital/text channels.”.
SurveySparrow
JULY 3, 2021
Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.
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