ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!

2021 77

2021 Customer Experience Net Promoter Score Workshop 77

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Customer Experience: Journey Mapping. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.

Customer Success 98

Customer Success Customer Journey Mapping Consulting 2021 98

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Customer Experience: Journey Mapping. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.

Customer Success 52

Customer Success Customer Journey Mapping Consulting 2021 52

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. Annette Franz.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21