InMoment XI

JANUARY 9, 2024

Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience. The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Support and service.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

SurveySparrow

NOVEMBER 30, 2020

By recommending the next best actions, AI-Powered platforms can offer a unique customer experience. Virtual Assistants : According to Gartner reports, 15% of customer service interactions will be handled by a virtual voice assistant in the year 2021. Customer journey mapping. Augmented Reality .

Customer Experience 52

Customer Experience Customer Journey Mapping E Commerce Multi-Channel 52

ShepHyken

MAY 14, 2021

Key takeaway: A knowledge base software allows brands to set up a centralized repository of information that can address customer queries with speed and convenience. This trend will dictate in 2021 and beyond, owing to its immediacy and ability to help customers at literally the click of a button. Focus on customer journey maps.

Customer Journey Mapping 89

Customer Journey Mapping Customer Experience E Commerce E-support 89

SmartKarrot

JANUARY 18, 2022

Found by Girish Mathrubootham and Shan Krishnasam in 2010, Freshworks specializes in providing SaaS customer engagement solutions to businesses of all sizes. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

2011 11

2011 E Commerce E-support 2008 11