5 Top Customer Service Articles of the Week 9-6-2021
ShepHyken
SEPTEMBER 6, 2021
A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. CMSWire) Customer Effort Score (CES) is a metric used to determine the amount of effort it takes customers to accomplish a specific task within a brand experience. State of the In-Store Experience [2021] by Bobby Marhamat.
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