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5 Top Customer Service Articles of the Week 9-6-2021

ShepHyken

A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. CMSWire) Customer Effort Score (CES) is a metric used to determine the amount of effort it takes customers to accomplish a specific task within a brand experience. State of the In-Store Experience [2021] by Bobby Marhamat.

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Experience Management Software: 10 Great Tools to Check Out in 2021

SurveySparrow

Online research panels. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). Online experience activation. Online store workflows. The post Experience Management Software: 10 Great Tools to Check Out in 2021 appeared first on SurveySparrow. NPS tracking & benchmarks.

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