ShepHyken

SEPTEMBER 6, 2021

State of the In-Store Experience [2021] by Bobby Marhamat. Raydiant) As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience. The post 5 Top Customer Service Articles of the Week 9-6-2021 appeared first on Shep Hyken.

2021 26

2021 Article Customer Service Net Promoter Score 26

Beyond Philosophy

JULY 7, 2022

For example, one of the primary differences between a brick-and-mortar place and an online exchange is the presence of people. But, then, you apply that to both experiences. So, in the online experience, how do you make up for the lack of a human representative? May 23rd, 2021.”

Retail 160

Retail Online Experience Interaction Technology 160

Kustomer

AUGUST 12, 2022

The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up. In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app customer experiences of 119 quick service and fast-casual restaurants.

Customer Experience 98

Customer Experience Loyalty Customer Journey Touchpoint 98

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. In 2021, remote support has become a standard in customer service and is here to stay. Remote assistance is here to stay.

Customer Service 109

Customer Service Demo Engagement Customers 109

Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Digital customer experience is the online experience and the journey your customers go through while interacting with your brand.

Customer Experience 83

Customer Experience Customer Journey Mapping Omnichannel 2021 83

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Most Peloton customers stayed loyal throughout the pandemic, but with prices rising and gyms reopening, the blended in-person and online experience should be a top priority. But nothing stays gold forever.

Financial 98

Financial 2022 Leadership Apparel 98

Hallmark Business Connections

MARCH 16, 2021

In 2021, it’s not so much about who you’d like to support your business and more about who can. Create a seamless offline-to-online experience. Boomers are interacting with online channels more than ever, but that doesn’t mean they’ll never return to their old offline favorites.

Marketing 98

Marketing Social Media Retail Insurance 98

Gainsight

JULY 7, 2021

And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

2021 45

2021 Events Social Media 2013 45

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Most Peloton customers stayed loyal throughout the pandemic, but with prices rising and gyms reopening, the blended in-person and online experience should be a top priority. But nothing stays gold forever.

Financial 52

Financial 2022 Leadership Apparel 52

Uniphore

DECEMBER 7, 2021

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. Here’s what you need to know to stay ahead. Customers liked this shift ?and

Retail 52

Retail Omnichannel Customer Service Representative 2021 52

West Monroe

AUGUST 15, 2022

A 2021 report by American Banker found that while Gen Z and millennials vastly prefer app-based interactions, older generations still heavily rely on in-person and online channels. With customers valuing both in-person and online experiences, banks must find the balance between legacy branch models and a digital platform.

Banking 52

Banking Marketing Customer Experience Financial 52

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences.

2020 52

2020 Brands Hospitality Hotels 52

Magellan Solutions

AUGUST 13, 2021

By ensuring that the highest standards are protecting users’ online experiences during unsettling times, they’re securing customer loyalty today and for the long term. They’re also promoting content from health officials and other trusted authorities. We are making this a top priority for good reason.

Social Media 40

Social Media Government Culture Brands 40

C Space

JULY 27, 2020

The Disney-owned network has debuted FX Unlocked , a free online experience for the virtual convention with activations tied to series including American Horror Story, What We Do in the Shadows, Dave and Cake. Fans can access the experience on FXSDCC.com , which is live through July 26.

2020 52

2020 Brands Transportation Fashion 52

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

Retail 139

Retail Contact Center 2021 Customers 139