2022 Average Handle Time Customer Relationships Net Promoter Score 
Playvox
JUNE 22, 2023
Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Customer Experience (CX) Metrics It’s a strategic business objective across the organization to deliver outstanding customer experience, but how do you measure CX success? Why do metrics matter?
Comm100
SEPTEMBER 28, 2022
Number of chats Agent utilization rate Average wait time Average chat time First contact resolution Invitation acceptance rate Sales conversion rates Visitor logs and wrap-up notes Customer satisfaction scores. Live Chat Benchmark Report 2022. We’ll look more at the average handle time metric later.
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