Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. So, what must customer service teams be prepared for in 2022?

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Optimove

APRIL 28, 2022

Another distinctive capability highlighted in the report is Optimove’s retail and e-commerce-specific customer data models, “aiming to support specific industry requirements and data exploration based on different delivery models. For a complimentary copy of the report, click here. Data, analytics, activation.

Retail 40

Retail 2022 E Commerce E-support 40

Comm100

JUNE 5, 2024

In fact, recent research shows that the average cart abandonment rate is nearly 70% , which means that for every ten potential customers, seven leave without buying anything. For example, in 2022 alone, abandoned carts accounted for over $4 trillion in lost revenue globally. This makes the interaction more relevant and engaging.

E Commerce 52

E Commerce E-support Customer Satisfaction B2B 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Customer support.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

ChurnZero

FEBRUARY 7, 2020

With a large majority of Customer Success roles (72%) in the Software & IT industry, this emerging discipline is powered by the surge of SaaS—a $143.7 To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. billion dollar market.

Customer Success 64

Customer Success E Commerce 2020 E-support 64