TechSee

DECEMBER 16, 2021

Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.

Call Center 124

Call Center 2022 Contact Center Multi-Channel 124

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

COPC

APRIL 13, 2022

Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. Part of excellent customer experience management involves effective channel strategy. Planning an Effective Customer Service Channel Strategy.

Customer Satisfaction 52

Customer Satisfaction Multi-Channel Net Promoter Score NPS 52

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.

2022 98

2022 Customer Service E Commerce E-support 98

Magellan Solutions

AUGUST 9, 2021

Telemarketing call center Philippines trends to watch out for. This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . Now, don’t confuse omnichannel marketing with multi-channel marketing.

B2B 40

B2B 2022 Call Center Omnichannel 40