Remove 2022 Remove Connections Remove Guest Experience Remove Hospitality
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Great hotel experience? Think More Proximity Marketing and Less Bubbly Soaps 

Optimove

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. billion this year.

Hotels 52
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Behind the Scenes of Airbnb’s Net Promoter Survey

Retently

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.