2022 Metrics ROI Virtual Agent 
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.
TechSee
MARCH 7, 2022
Traditional performance metrics are not relevant for self-service. Monitoring and analyzing usage of alternative service channels with virtual assistance is more complex. Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues. Measuring Self-Service KPIs.
TechSee
NOVEMBER 19, 2019
These new platforms are projected to deliver annual savings of $8 billion by 2022. Company leadership must determine which elements of their self-service strategy – including digital, web, voice and visual channels – should be prioritized in order to achieve the greatest ROI. Adding vision to the mix.
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