2023 Customer Service Training Employee Experience Innovation 
ShepHyken
OCTOBER 29, 2023
Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. And if that’s your goal, it looks like it will be harder to attain.
ShepHyken
DECEMBER 3, 2023
My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Used the right way, it may even help you create more tailored and personalized customer experiences! Does no one want to see change?
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ShepHyken
SEPTEMBER 2, 2019
Debunking Automation Myths In Customer Support by Anand Janefalkar . Forbes) Since the early days, innovation and automation have transformed the way companies provide products or services to their customers. A Gartner survey claims that by 2023 more than 40% of customer service will be automated.
ShepHyken
MAY 1, 2023
U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate.
ShepHyken
JUNE 5, 2023
How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT. Employee Experience VS Customer Experience – Which is Important in Business?
ShepHyken
OCTOBER 16, 2023
Beyond Products: How Brands Are Cultivating Trust in the Age of Customer-Centricity by Sohaib Ahmed (Total Retail) In the last few decades, the market has witnessed a gradual power shift between brands and consumers. Previously, brands would work on their ideas and develop a product or service that they believed would help customers.
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