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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. What an honor.

Article 65
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Top 5 Customer Service & CX Articles for Week of November 20, 2023

ShepHyken

And then, there are other clues, such as how many tickets or requests for service/help, how long it takes to respond to a customer, and more. This short article will get you thinking about the clues indicating your customer support and CX efforts are working. Connect with Shep on LinkedIn.

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