BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. Enter VoC analytics, which can be used to build positive experiences between your company and your customers while enhancing your brand.” Check the article out here if you’re looking to expand and innovate within your CX strategy.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Retently

MARCH 26, 2024

User Experience The complexity of a survey platform can be a double-edged sword. For users who seek simplicity and an intuitive interface, a platform with a steep learning curve can be a significant barrier.

2024 78

2024 Multi-Channel NPS Feedback 78

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. Importance : The duration users spend on a platform is indicative of engagement and interest. Average Time-on-Site/In-App = (Total time spent by all users / Number of users) 2.

Metrics 52

Metrics 2024 Customer Engagement Engagement 52

Circular Edge

MAY 10, 2022

An ERP enhances your organization’s innovation and creativity. But the software available today is far easier to use than legacy systems because vendors have focused on improving the user experience. IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024.

Financial 52

Financial Multi-Channel Information Management 52