Remove 2024 Remove Loyalty Programs Remove Net Promoter Score Remove NPS
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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Loyalty Programs Should Encourage Competition.

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NPS in Retail: Everything You Need to Know in 2024

SurveySparrow

This is where NPS comes into play. And yes, the numbers back it up – higher NPS scores often mean more repeat customers and growth. What is NPS in Retail? Net Promoter Score , or NPS, is a crucial metric to gauge customer loyalty and satisfaction. So, Why Does NPS Matter in Retail?

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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key. Customer advocacy becomes your best friend.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup.

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Why Customer Engagement will Never be the Same

SurveySparrow

billion by 2024. They are conducting surveys, offering benefits, loyalty programs, and health benefits to ensure employees are satisfied with their company. With Customer Effort Scores (CES), Customer Satisfaction (CSAT), Net Promoter Score (NPS), you can ask what customers feel about your products and businesses.