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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

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Field Service Management: 2021 Digital Transformation Trends

ViiBE Blog

Currently valued at $3 billion USD, the field service management industry is expected to grow to $5.1 billion USD by 2025. By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor.