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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. Gen Z is defined by technology and values.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.