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4 Innovations Enabling Truck Roll Optimization

TechSee

As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. By 2025, the IDC predicts that the number will rise to 41.6

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How to leverage social shopping to maximize growth

BirdEye

They can now connect with people, build communities, and promote products to the point of sale. Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. You can either connect your ecommerce site or list your products via the social media platform’s integration tools.

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How to improve CX in the automotive industry

Alida

While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025.

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How AR Enables the 4 Key Field Service Trends of 2021

TechSee

Remote visual assistance brings the concept of remote support to a new level, enabling a greater number of use cases and ultimately a higher ROI. In fact, approximately 50% of field technicians and service workers are expected to freelance by 2025. Expectations of revenue generation.

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Why are Contact Centres Adopting a Digital-First Strategy?

Comm100

Today’s consumers want to connect with brands where and when it suits them. In contrast, organizations that use a range of channels give their customers the choice to connect in a way that best suits them, whether that be email, live chat, or social media. Channel choice in a digital-first world.

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4 Ways to Fire Up App Growth in 2023

Optimove

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Don’t focus on selling Short-form video isn’t about selling; it’s about building connections, so focus on creating video content that does that.

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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. Gen Z is defined by technology and values.