BirdEye

AUGUST 25, 2023

Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. According to Pinterest, advertisers increased their ROI by 15% by using catalogs and shopping ads. Almost all major social media platforms offer social commerce tools to help businesses set up shop within their app.

Social Media 98

Social Media E Commerce Advertising 2025 98

Comm100

NOVEMBER 15, 2022

With 70% of customers using or interested in using chatbots for simple customer service, it’s no surprise that the market is expected to be worth $13.9bn by 2025. As a result, the team’s capacity increases without expanding the team size, generating substantial ROI. Efficiencies that translate into cost-savings.

Omnichannel 52

Omnichannel Contact Center 2025 Consumers 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. This will power engagement, generate effective conversion, and help foster long-term loyalty. If you’re not in on the action yet, it’s time to get your skates on!

2023 52

2023 Social Media 2025 Connections 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

2021 140

2021 Customer Experience E-support Omnichannel 140

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? This will enable a company to invest less in its loyalty operations and deliver more customer value – generating higher program ROI. Other than the number of rooms booked, how much do hoteliers know about their guests?

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . In 2022, look for contact center vendors to continue refining their AI solutions so they’re easy to implement, generate a solid ROI, and priced so businesses of every size can use them.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? The good news for the consumer is that by using AI within the back-end of self-service systems, management overheads are significantly reduced , increasing ROI and putting them within the grasp of many more businesses.

2025 75

2025 ROI 2020 Hotels 75

CX University

JANUARY 15, 2020

In fact, snacking sales are predicted to grow 5% to exceed $600 billion by 2025, which points to how millennials are changing the game when it comes to CX. Previously it would generate as much as 13 emails per month to one customer with little relevancy, resulting in large-scale expenditure with little ROI. Ecommerce/Technology.

Airlines 52

Airlines Social Media 2025 B2B 52

West Monroe

APRIL 6, 2022

According to Insider Intelligence, IT spending growth through 2025 will be nearly double digits per year. The amount of acceptable risk should be carefully evaluated to avoid excess costs and delays in ROI realization. How much risk is the bank willing to take on to find the perfect solution?

Banking 52

Banking Technology Marketing Roadmap 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

2021 52

2021 Customer Experience E-support Omnichannel 52

Think Customers

FEBRUARY 18, 2020

billion by 2025. One of the best ways to go about addressing these issues is by educating industries on how the tech can easily be adopted, lowering the barrier to entry to recognizing ROI.”. And Walmart uses VR headsets to test employee knowledge of the store layout, product information, and how to deal with customers.

Technology 52

Technology 2025 Automotive E-support 52

Clarivate

JANUARY 23, 2024

Spend is growing, but ROI is TBD However, when looking at the potential commercial value of this R&D activity, some challenges remain. R&D spend is steadily growing and is expected to reach approximately $200 billion by 2025. This amounts to approximately 20% of sales revenues which are reinvested into developing pipelines.

2013 52

2013 2022 2023 2025 52

ChurnZero

OCTOBER 30, 2020

This chart looks at the number of Sales and Customer Success positions in the tech market over the last 10 years as well as projections for 2025 and beyond. “We Customer Success drives a double benefit in the ROI.”. We know Customer Success is on a tear of growth,” says Mehta.

Customer Success 93

Customer Success Net Promoter Score Sales NPS 93

SurveySparrow

OCTOBER 14, 2020

AskNicely is one of the most popular yet simple survey software you can use to increase your business ROI. The global online survey software market is expected to grow during the forecast period at a CAGR of 13.04% from 2020 to 2025! A win-win situation for both the customers and the brand! What is AskNicely?

NPS 52

NPS Feedback Social Media Omnichannel 52

TechSee

NOVEMBER 19, 2019

According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. The move toward conversational platforms. These new platforms are projected to deliver annual savings of $8 billion by 2022.

Insurance 19

Insurance Customer Journey 2025 Virtual Agent 19

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

2019 173

2019 Customer Experience 2025 ROI 173

Amity

NOVEMBER 5, 2018

” Hopefully the customer is able to formulate their long-term goals (become leader in their market by 2025) and if they don’t yet know what their short to medium-term goals are, you can help guide them based on what you’ve seen in your experience as a CSM trying to help other similar businesses.

Customer Success 77

Customer Success 2025 Sales Customers 77

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. The loyalty competencies that got your brand to 2019 probably won’t get you to 2025. Loyalty ROI can have a slow payback, with the benefits measured over a customer’s lifetime (LTV).

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. A Comprehensive Guide to Chatbot Software. When built well, chatbot software reduces support costs.

E-support 52

E-support ROI Healthcare Books 52

Magellan Solutions

JUNE 1, 2021

And by 2025, they expect that it will grow to 4.6 It delivers a strong return on investment (ROI). Digital email marketing delivers a better ROI for your company according to Wharton University. Furthermore, we’ve listed down core reasons why you should invest in non-voice services. It makes marketing easy.

Customer Service 52

Customer Service Social Media Call Center 2025 52

Solvvy

JULY 8, 2022

Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Overall, look for the most practical and cost-effective way to acquire the information you need and produce the greatest ROI. Understand CSAT and NPS to Drive Better Results.

NPS 106

NPS Metrics Customer Success Net Promoter Score 106

BirdEye

APRIL 6, 2023

Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. With that type of demand for coffee retailers, this can be a viable business opportunity with high ROI. You can also sell your products on social media. In recent years there has also been a push to “buy local” or to “shop local”.

2023 98

2023 Insurance Social Media Transportation 98

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. The digital transformation of the field service management industry enables companies to deliver improved service offerings to customers and boost their ROI. Importantly, field service management is a rapidly growing industry. The impact of field service management.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

SmartKarrot

DECEMBER 9, 2020

As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. Customer data has the power to drive business outcomes and ROI exponentially. AI to Improve CX. AI is transformative. AI is transforming the way businesses interact with customers. AI can improve communication and address customer queries.

2021 22

2021 Customer Experience Omnichannel 2025 22

SurveySparrow

JUNE 15, 2022

In fact, it’s projected that by 2025, over 4.6 Lastly, there’s ROI. Email is used by all of the world’s urban population. billion people will be using email ( source ). Another reason is simplicity. You might not have a known global business brand, so you must slowly build up your global following. Email is an excellent tool for that.

2025 52

2025 2019 ROI Sales 52

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

FEBRUARY 10, 2020

With more trust in effective loyalty mechanics, and better use of customer data, all this investment could have been funnelled into more progressive coalition loyalty marketing, with far greater promise of ROI, and a real promise of improvement in customer lifetime value. I think that’s an over-estimate – but even 15% represents huge volume.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52