TechSee
JUNE 10, 2021
As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Beyond consumer preference for self-service, the technology is advantageous to the company. billion devices.
Alida
JUNE 30, 2017
Vehicle sales are softening, and car ownership is down, especially among younger consumers. Mobility platforms and car sharing apps are giving consumers more reasons to forego owning a car, especially in urban areas. Doing so requires understanding the evolving needs of consumers, including Millennials and Gen Z.
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TechSee
FEBRUARY 16, 2021
consumers reported requiring technician assistance during the current pandemic. According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions.
Comm100
NOVEMBER 15, 2022
It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. With the development of technology, today’s consumers now expect brands to offer the very best support.
Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. Today’s consumers expect personalized experiences to be tailored to their needs.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Courtesy of it, they can now chat directly with human agents instead of calling or emailing them.
Optimove
MAY 4, 2023
The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. 99% of Gen Z consumers are likelier to purchase products with reviews featuring photos and videos from real users. Bottom line? The key takeaway?
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