Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. This will power engagement, generate effective conversion, and help foster long-term loyalty. If you’re not in on the action yet, it’s time to get your skates on!

2023 52

2023 Social Media 2025 Connections 52

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . In 2022, look for contact center vendors to continue refining their AI solutions so they’re easy to implement, generate a solid ROI, and priced so businesses of every size can use them.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

CX University

JANUARY 15, 2020

In fact, snacking sales are predicted to grow 5% to exceed $600 billion by 2025, which points to how millennials are changing the game when it comes to CX. Previously it would generate as much as 13 emails per month to one customer with little relevancy, resulting in large-scale expenditure with little ROI. Ecommerce/Technology.

Airlines 52

Airlines Social Media 2025 B2B 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Virtual assistants allow users to interact with spoken language (Hey Alexa! At least, we hope it won’t. Virtual Assistants. Hey Google!)

2021 52

2021 Customer Experience E-support Omnichannel 52

Think Customers

FEBRUARY 18, 2020

It has grown into something so much more—a collaborative and interactive application that is a key tool in any modern workplace’s arsenal. billion by 2025. The controllers that come with most headsets (usually held in each hand) let employees interact and move objects and products that encompass their daily work life.

Technology 52

Technology 2025 Automotive E-support 52

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? Based on the experience of the team at Eptica and its parent company Enghouse Interactive , I believe there are four areas to focus on: 1. Published on: April 01, 2020.

2025 75

2025 ROI 2020 Hotels 75

West Monroe

APRIL 6, 2022

According to Insider Intelligence, IT spending growth through 2025 will be nearly double digits per year. According to one estimate , for every $100 billion in assets that a bank has, personalizing its customer interactions can lead to as much as $300 million in revenue growth. What is the financial impact of the software application?

Banking 52

Banking Technology Marketing Roadmap 52

TechSee

NOVEMBER 19, 2019

Interactive voice response (IVR) allows a company’s computer system to engage with customers through voice and touch-tone telephone keypads. According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness.

Insurance 19

Insurance Customer Journey 2025 Virtual Agent 19

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

2019 173

2019 Customer Experience 2025 ROI 173

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. However, not all customer interactions are created equal. A Comprehensive Guide to Chatbot Software.

E-support 52

E-support ROI Healthcare Books 52

Amity

NOVEMBER 5, 2018

” Hopefully the customer is able to formulate their long-term goals (become leader in their market by 2025) and if they don’t yet know what their short to medium-term goals are, you can help guide them based on what you’ve seen in your experience as a CSM trying to help other similar businesses.

Customer Success 77

Customer Success 2025 Sales Customers 77

Solvvy

JULY 8, 2022

Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. For example, you could go as broad as an overall view of a recent experience or as specific as how satisfied a customer is with an interaction with a particular employee or process.

NPS 106

NPS Metrics Customer Success Net Promoter Score 106

Magellan Solutions

JUNE 1, 2021

It is important to adapt to the changing times since customers and businesses interaction are now so diverse. Live chat grows in numbers as well next to social media interaction. And by 2025, they expect that it will grow to 4.6 It delivers a strong return on investment (ROI). It also enables two-way communication.

Customer Service 52

Customer Service Social Media Call Center 2025 52

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. The loyalty competencies that got your brand to 2019 probably won’t get you to 2025. Loyalty ROI can have a slow payback, with the benefits measured over a customer’s lifetime (LTV).

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

BirdEye

APRIL 6, 2023

Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. With that type of demand for coffee retailers, this can be a viable business opportunity with high ROI. VR creates an immersive experience that gives companies the chance to showcase products and services in an interactive way.

2023 98

2023 Insurance Social Media Transportation 98

ViiBE Blog

FEBRUARY 9, 2021

Field service management extends to scheduling services, dispatching technicians, tracking job statuses, invoicing and billing, and interacting with clients. billion USD by 2025. The digital transformation of the field service management industry enables companies to deliver improved service offerings to customers and boost their ROI.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

SmartKarrot

DECEMBER 9, 2020

AI is transforming the way businesses interact with customers. As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. Customer data has the power to drive business outcomes and ROI exponentially. Here are some trends that will shape customer experience in 2021. AI to Improve CX.

2021 22

2021 Customer Experience Omnichannel 2025 22

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

FEBRUARY 10, 2020

In fact, both earn and burn partners could benefit greatly from shared insight into the member’s family size, economic wellbeing, state of health, frequency of extended travel, and much more – which they may not necessarily learn from the member’s interactions with their own brand.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52