2025 Consumers Contact Center Virtual Agent 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.
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Playvox
SEPTEMBER 1, 2021
They are expected to be the wealthiest, best educated, and technologically connected group to date with the least human contact than previous generations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Eye contact is powerful and customers generally prefer live agent support.
CSM Magazine
FEBRUARY 4, 2022
According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. Contact centers, or what used to be called call centers are no longer just phones.
TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. But times are changing. Adding vision to the mix.
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