2025 Consumers Marketing Virtual Agent 
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025.
Playvox
SEPTEMBER 1, 2021
After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Here are seven customer service channels to consider as technology, behaviors, and preferences change, and as more Generation Alpha customers enter the market: 1. Eye contact is powerful and customers generally prefer live agent support.
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Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Gen Z is defined by technology and values. Playvox Solutions to Help Address Contact Center Trends.
CSM Magazine
FEBRUARY 4, 2022
According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. If the chatbot is programmed with machine learning, it will be able to manage multilingual semantics, grammar, and even market-specific cultural nuances.
TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. But times are changing. Adding vision to the mix.
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