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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers.