The Definitive Guide to Creating a Standout Customer Experience Strategy Template
Lumoa
SEPTEMBER 11, 2023
Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance.
83 
Let's personalize your content