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Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4 Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. trillion by 2025.

E Commerce 83
E Commerce 2023 E-support Customer Experience 83
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48 retail survey questions for the customer feedback you need

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience.

Retail 40
Retail Feedback 2026 Net Promoter Score 40
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