2027 Customer Expectations Omnichannel Social Media 
Team Support
MAY 31, 2023
If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. Chatbots can be implemented into your customers’ favorite instant messaging and social media platforms.
Kayako
APRIL 1, 2022
Ecommerce hasn’t changed customers’ definition of good service, but it has made it more challenging for companies to meet those expectations. The digital transformation of commerce means that customers expect a seamless, personalized experience across channels. billion by 2027. Purchases Across Channels.
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