2028 Consumers Customer Base Customer Expectations 
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. million customers cancelling their subscriptions during the first quarter of 2021. Consumer shift toward streaming content. Negative customer service perception.
SurveySensum
OCTOBER 5, 2023
Now, by segmenting your customers and tailoring the survey questions in this way, you can gather more meaningful feedback and use it to make improvements that will cater to the diverse preferences and expectations of your customer base. Segment your customers based on common characteristics.
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