TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. million customers cancelling their subscriptions during the first quarter of 2021. Consumer shift toward streaming content. Negative customer service perception.
Inbenta
OCTOBER 11, 2021
Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent. However, according to the Journal of Retailing and Consumer Services, people prefer virtual assistants who seem genuinely happy. between now and 2028.
SurveySensum
OCTOBER 5, 2023
Now, by segmenting your customers and tailoring the survey questions in this way, you can gather more meaningful feedback and use it to make improvements that will cater to the diverse preferences and expectations of your customer base. Segment your customers based on common characteristics. billion users by 2028.
Expert insights. Personalized for you.
41 
Let's personalize your content