Remove 2028 Remove Consumers Remove Customer Base Remove Customer Centricity
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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. million customers cancelling their subscriptions during the first quarter of 2021. Consumer shift toward streaming content. Negative customer service perception.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

As with all customer experience solutions , your conversational user interface needs to be customer-centric. Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent. between now and 2028.

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