2028 Consumers Technology User Experience 
West Monroe
JULY 26, 2022
But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills.
West Monroe
JULY 27, 2022
But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills.
Inbenta
OCTOBER 11, 2021
Its primary benefit is the ease of use, allowing users to ask for exactly what they want without having to learn particular keywords or phrasing. . What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. between now and 2028.
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