ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. ” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Here are my top five picks from last week. Wait until you see what’s coming soon.

Article 79

Article 2023 2028 Customer Service 79

BirdEye

JANUARY 16, 2024

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. Chaos would ensue, with dissatisfied customers and a disorganized staff. You’ll learn about the benefits and advantages of Birdeye platforms and how they can improve customer retention strategies.

Management 57

Management Social Media 2028 Customer Relationships 57

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Multi-Channel Approach: Engage users via various channels, including email, push notifications, in-app messages, and social media. billion in 2022, and is forecast to exceed 7.7 Yes, that’s right.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52