SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Wait until you see what’s coming soon.

Article 79

Article 2023 2028 Customer Service 79

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

BirdEye

JANUARY 16, 2024

CRM integration allows harnessing the power of AI & automation by linking your CRM software – the hub of customer information and interactions – with other tools like email systems, social media platforms, enterprise resource planning (ERP) systems, and marketing automation tools. What led to the rise of CRM integrations?

Management 57

Management Social Media 2028 Customer Relationships 57

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. From a telephone call, to using SMS and social media, customers can increasingly choose when and how they get in touch with customer services. Each method comes with its own benefits and preferences differ from person to person.

Communication 58

Communication Customer Experience 2028 Social Media 58