7 Customer Service Trends to Look Out for in 2024
SurveySensum
NOVEMBER 3, 2023
They are no longer just a customer; they are individuals with unique needs. Empathetic Support: Human agents are now freed from repetitive tasks, allowing them to focus on complex issues that require empathy and nuanced understanding. Customers use these stars to get free drinks, food, or even Starbucks merchandise.
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