Experience Investigators by 360Connext

JANUARY 5, 2017

Working day after day on the same set of projects and goals can make us a little complacent about what customers really need from us. Too often, we convince ourselves that what happens within our walls doesn’t have a direct impact on the experiences we deliver.

Customer Experience 216

Customer Experience Consulting Customers Call Center 216

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Often in support, the pressure is on – how can you and your team achieve the best customer experience possible?

Communication 60

Communication Feedback Document Roadmap 60

CSM Magazine

APRIL 15, 2019

You only need to look at carefully curated sites like The Economic Secretariat to gain a sense of how many powerful MLMs are out there finding creative new ways to build a healthy client base. In my experience, this is by far the most common issue a client-facing business is going to have to contend with. Don’t sweat that stuff.

Consulting 40

Consulting Financial Books Article 40