Airlines Competitive Advantage Customer Service Training Loyalty 
CSM Magazine
DECEMBER 2, 2022
When an employee greets loyal customers by using their names, it makes those customers feel valued and increases their loyalty to your business. Deciding factors for customers include the quality of your food, price, good service—and employees who address customers by name. I hope to see you again soon.”.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bruce Temkin.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bruce Temkin.
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