Airlines Customer Focused Customer Retention Customer Service Representative 
SurveySensum
FEBRUARY 20, 2024
Monitor Performance : Regularly monitor your performance in meeting customer expectations. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. Respond promptly to customer feedback. How to achieve it?
SurveySensum
FEBRUARY 20, 2024
Monitor Performance : Regularly monitor your performance in meeting customer expectations. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. Respond promptly to customer feedback. How to achieve it?
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Tricia Morris
JUNE 26, 2015
But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. A Bain & Company report shows that a 5% increase in customer retention can increase profits by 25% to 95%.
ShepHyken
AUGUST 22, 2022
(Business Insider) This as-told-to essay is based on a conversation with a 47-year-old customer-service representative who works at Southwest Airlines. The airline industry has been plagued with all kinds of problems that are not very passenger friendly. The following has been edited for length and clarity.
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