Remove Apparel Remove Customer Journey Remove Online Experience Remove Social Media
article thumbnail

Is the Future of Retail, Physical or Virtual?

C3Centricity

Customers will always need to see and try before they buy in numerous categories. Offering free returns may work for apparel but not for electronics. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Conclusion.

Retail 77
article thumbnail

The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Customers will always need to see and try before they buy in numerous categories. Offering free returns may work for apparel but not for electronics. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Conclusion.

Retail 71
article thumbnail

What vCommerce Brands Get Right About Customer Experience

Kayako

We didn’t want to use the term store, because it connotes ‘storage,’ which is not what we’re doing… In a lot of clothing and apparel stores, you’ll see the staff fussing around with the stock—straightening it, counting it, replenishing it. That sucks up a lot of their time, leaving only marginal attention for the customer.

Brands 39