ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 62

2023 Customer Service Customer Service Representative Customer Care 62

Kustomer

AUGUST 11, 2022

With the right skills and resources, you can train your agents to conduct effective customer service conversations that leave your brand with a positive reputation. Here are a few ways to have a more effective customer service conversation: Have the right skills. Remember: Not all customers are created equal.

Customer Service 98

Customer Service Social Media Loyalty Competitive Advantage 98

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Chatbots are a great way to increase productivity of your customer service.

Technology 41

Technology Call Center Customer Care Download 41

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Chatbots are a great way to increase productivity of your customer service.

Technology 40

Technology Call Center Customer Care Download 40