CSM Magazine
DECEMBER 13, 2023
As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.
CSM Magazine
JUNE 19, 2023
One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Use Positive Language The language used by your customer service representatives has a significant impact on their approachability and relatability.
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Answer Dash
NOVEMBER 21, 2018
(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX.
ShepHyken
SEPTEMBER 7, 2016
Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle.
ShepHyken
MARCH 14, 2018
There are plenty of other words and phrases people say that upset customers, cause them to lose confidence , and may ultimately cause them to leave and never come back. Share this article with your team, then sit down and talk about which of these phrases might be in your vocabulary – and banish them. Develop better responses.
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