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What You Need to Know About Contact Center AI

InMoment XI

E-commerce Chatbots for Customer Support: E-commerce platforms often use AI-driven chatbots to provide instant assistance to customers. These chatbots can help with order tracking, product information, and even suggest personalized recommendations based on the customer’s browsing history and preferences.

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What is CRM integration and why is it useful?

ViiBE Blog

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization.