Average Handle Time, Call Center, Customer Experience Management and Hospitality

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

I spent most of my life, uh, in Vancouver, uh, and hospitality is the industry out of every industry that I could have dove into. I’m in hospitality and industry that could not be any more different than yours, but I, I believe in perhaps you could say a word or two after, during Q and. Uh, I am based in Toronto.

Customer Experience

Customer Experience Customer Service Customers Hospitality

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. And it was ‘Customer experience management’ And it made sense to me.

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Culture 2019 Engagement Net Promoter Score

CXDNA Update

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

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