7 Ways to Maximize Your Business Opportunities with Magellan’s Professional Phone Answering Service
Magellan Solutions
OCTOBER 4, 2023
It measures if the customer’s concern was resolved during the first contact without needing a follow-up. It is important to resolve the customer’s issue promptly, as it may impact their loyalty and retention. Some of the common quality assurance tools include call recording and QA self-scorecards.
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