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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Absolutely.

Innovation 42
Innovation Average Handle Time Magazine Contact Center 42
article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Absolutely.

Innovation 40
Innovation Average Handle Time Magazine Contact Center 40
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