Average Handle Time Customer Satisfaction Insurance Virtual Agent 
TechSee
AUGUST 14, 2018
Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Wrong inputs undermine the ability of the IDSS to identify the problem.
Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. The COVID-19 pandemic forced customers and enterprises alike to rely on digital channels more than ever before.
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