Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud
Talkdesk
JULY 31, 2017
Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Because he had sent me an SMS the last time, there was a record of it.
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