UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.
TechSee
AUGUST 14, 2018
Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT).
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