Average Handle Time Net Promoter Score Omnichannel Virtual Agent 
TechSee
MARCH 19, 2019
When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? Experts estimate that the current average total cost per contact across all industries is approximately $15.
Playvox
MARCH 19, 2024
These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. This improves customer satisfaction and net promoter scores, and other key customer service metrics.
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