SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

Pointillist

APRIL 17, 2019

A set of technologies that transform raw data into meaningful and useful information used to enable more effective strategic, tactical, and operational insights and decision making that contribute to improving overall enterprise performance.” What are Digital Experience Platforms? how many people did Y before Z but after X?)

Customer Journey Mapping 51

Customer Journey Mapping Customer Journey Touchpoint Multi-Channel 51

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Sasha Tenodi. Wendy Glavin. Wendy Glavin.

2016 111

2016 2017 Customer Experience Social Media 111